Definition of a Reference Transaction
- Reference transactions are discrete information consultations provided by library and information staff that respond to questions and recommend, interpret, evaluate, or instruct users on information sources.
- Responses to quick factual questions are generally termed "ready reference" transactions.
Definition of a Directional Transaction
- Directional transactions are those queries which can be answered without knowledge of library resources and services.
- Directional transactions include locations of people, departments and collections; specific facts related to library policy, such as hours, fines, and accessibility; and assistance or information of a non-bibliographical nature with equipment such as photocopiers, printers, and computers.
(Draft Definition Developed by RUSA Ad Hoc Task Force on the Reference Transaction - June 24, 2006)
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